What does my account record contain?
Just enough to let you log in and show what you bought. For an email account that means the email in lowercase and a scrypt hash of the password. For a token account, logins are checked against a hash of the token, and we keep its last 4 characters plus one encrypted copy used to match top-ups to the account. Every account also has a hashed sign-up IP, its balance, payment records and pass dates.
Still stuck?
Write to us in the Contact us tab of My info and the reply appears on that screen. You can ask before buying a pass, too.
Contact usAdd only the time you need
You can fill the cart before you sign up. Create the account when you check out.