VPNPass help

Add what you want, review it on /cart, log in, and the whole cart is paid from your balance in one step. A VPN pass and a proxy order can be checked out together. When the balance falls short, the cart shows the exact amount you still need to top up.

Yes. Your cart is saved in the browser you're using, so you can shop first and log in when you check out. There is room for 10 lines. The cart does not follow you to a second browser or device.

Mainly the number of devices online together, plus a few add-ons. Every tier reaches all servers and protocols. Basic is for 6 devices. Plus raises that to 10 and turns on Double VPN, malicious site blocking, and ad and tracker blocking. Pro goes to 12 and keeps every Plus feature; on top of that you get priority support and your own dedicated IP, chosen from 10 countries.

You can choose a term of 1, 3, 6, 12 or 24 months. You pay for the whole term at checkout, and a longer term means a lower price per month. Basic for 24 months costs 80% less than buying 24 single months, which comes to about $2.65 a month.

No. Money leaves your balance only when you check out a cart yourself. A pass simply ends after its last day, and the VPN stops until you buy another one.

Yes, every day carries over. The new pass waits and begins when the current one runs out. With 12 days left on your pass and a 3-month pass bought today, you finish those 12 days and then the 3 months start.

Seven coins: USDT, USDC, BTC, ETH, BNB, SOL and LTC, across 12 coin and network pairs. Enter the amount in the Top up tab, and the PayGate checkout page lets you pick the coin and network. Each top-up is $5 to $5,000, held as US dollars that never expire.

No, top-ups are crypto only, so neither cards nor PayPal can be used at checkout. Without coins of your own, the usual route is to buy USDT on an exchange and withdraw it to the address the checkout page gives you.

In most cases the money appears a few minutes after the chain confirms the payment. Heavy traffic on a chain can stretch that out. Match the coin and the network to what the checkout page shows; a payment sent another way may be hard for us to link to your account.

Yes, for the first VPN pass on your account, if you request it within 7 days of purchase. Send the request through the Contact us tab. Each account can use this once, and the refund is credited as balance rather than paid out in coins.

Buy a Plus or Pro pass through the cart. It begins on the day your Basic pass finishes, so none of the days you paid for go to waste. Need the upgrade earlier than that? Tell us in the Contact us tab and we'll see what we can do.

No. A VPN pass and a proxy order are two different purchases, and having one gives you nothing from the other. Both can still share a cart and be paid from one balance.

Open the type you want under /proxies, set the amount, add it to the cart and check out with your balance. Each type is sold in its own unit: GB for residential, days for unlimited residential, and IPs per month for static ISP and datacenter. The smallest top-up is $5.

It means we have your payment and are getting the proxy ready. As soon as the status turns to Active, the login details show up under My passes in My info. Should activation fail, we return every cent of the order to your balance.

All proxies connect through one host, gate.vpnpass.shop. Pick port 6100 when your tool speaks HTTP or HTTPS, and 6200 when it speaks SOCKS5. Your login is in My info > My passes, with a proxy username that starts with vp. Add up to 10 IPv4 addresses to the allowlist if you'd rather skip the password from those addresses.

The proxy stops working at the end, and no renewal happens on its own. Unlimited residential, static ISP and datacenter orders close after their last day; add time through the cart if you want to keep going. Residential GB don't expire and last until you use them up.

No. Balance can't be paid out to a crypto wallet. It stays on your account, never expires, and can be spent on VPN passes or proxy orders.

Two things: VPN passes for your phone, laptop and other devices, and proxies for scripts and tools. One prepaid balance pays for both. A pass covers servers in 62 cities across 44 countries for as long as its term runs. The four proxy types are separate products, though they share the cart with passes.

Pick email plus password, or a single account token with no other details. The choice sits in the tabs at the top of /signup. After you log in, nothing differs between the two: the balance, the cart and My info look and work alike.

Type your email, choose a password of 8 characters or more, agree to the terms, and you're in. No confirmation email arrives, because we don't send mail at all. For the same reason there is no way to reset a forgotten password, so keep it in a password manager.

Switch to the Token tab and a fresh token appears right away, shaped like vpp_XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. Keep it with the copy button or the .txt download. Then check "I saved it" and the terms box to finish. No email, name or phone number is collected for this kind of account.

No. We never send email, not even to accounts created with an email address. Pass dates, top-up results and answers from us all show up in My info once you log in, so look at the Contact us tab when you're expecting a reply.

Yes. Up to 3 accounts may be opened from a single IP address. The cap is there to stop scripts from opening hundreds at a time. An office or a shared house that needs a fourth can explain the situation to us through the Contact us tab.

Add money to your balance first, then put a VPN pass in the cart and pay with that balance. You'll find Top up in My info, the passes on /plans and the cart at /cart. After the pass starts, Get the apps lists what is available for each device.

For most of the world, it is. Some places limit or forbid VPN use, and it's worth checking their rules before a trip. Using a VPN doesn't turn something unlawful into something allowed, and our Acceptable Use Policy rules that kind of use out.

Not yet. The apps are still being finished, and none can be downloaded today. Once they're out, any account whose VPN pass has days left will find the install steps in My info under Get the apps. Until then, /apps shows the supported versions and planned setup steps for each device.

No, we haven't published to either store yet. A listing there with a look-alike name belongs to someone else. When our apps are released, Get the apps in My info will walk you through installing them.

The plan covers Windows 10 and 11, macOS 12 and later, iOS 15 and later on iPhone and iPad, and Android 8 and later. Linux builds for Ubuntu, Debian and Fedora are coming, as is Android TV. A router gets a WireGuard configuration file rather than an app.

Six devices may be connected at one time on Basic; Plus allows 10 and Pro 12. Only devices online right now take a slot, so installing on more is fine.

It can, provided your router supports WireGuard natively, and then one setup covers every phone, laptop and TV on your Wi-Fi. You load our WireGuard file in the router's settings. For the device limit, the router uses a single slot. That file will come through Get the apps at the same time as the apps.

Start with WireGuard. It's the default of the three protocols and usually the fastest. If a hotel or workplace network won't let WireGuard through, switch to OpenVPN over TCP. On phones IKEv2 works well, since it recovers fast when you hop between Wi-Fi and mobile data.

Start by opening My passes in My info and making sure your VPN pass hasn't expired. If it's still active, change servers or move from WireGuard to OpenVPN TCP, since that protocol slips past most VPN-blocking networks. Still stuck? Restart the app, and after that the device.

A small drop in speed is normal with any VPN, and choosing a nearby server keeps it small. Every packet is encrypted and travels via our server, so the distance to that server matters most. For speed, WireGuard is normally the best of the three protocols. On Plus or Pro, leave Double VPN off unless you need it, and send apps that don't need the VPN outside it with split tunneling.

Most likely the site keeps a list of VPN server addresses and turns them away. Picking a different server inside the same country often gets you in. You can also use split tunneling so that one browser goes around the VPN. On Pro, try connecting through your dedicated IP, since nobody else shares it.

No, we can't recover either one. With no email from us there is no reset link, and nothing lets us prove who an account belongs to. If you're locked out, you'll need to open a new account, which is why sign-up keeps asking you to save your details.

Share the transaction ID (TXID) with us in the Contact us tab, and we'll look up that payment. Top-ups are credited only after the network confirms them, and confirmation takes longer on some coins.

Every slot on your pass is in use by devices that are still connected. Disconnect the VPN on one of them and try the new device again. If a device died or dropped off the network, its slot can stay taken for a few minutes before it frees up.

Log in, open My info and send us a message in the Contact us tab. You'll see our answer in the same place. Tell us which device you use and what you were doing when it went wrong, and we can find the cause sooner. Pro questions go to the front of the line.

No. While you're connected, we record nothing about what you do: no sites, no traffic content, no DNS lookups, no real IP and no connection times. The servers are set up so that none of it is ever saved to storage.

Just enough to let you log in and show what you bought. For an email account that means the email in lowercase and a scrypt hash of the password. For a token account, logins are checked against a hash of the token, and we keep its last 4 characters plus one encrypted copy used to match top-ups to the account. Every account also has a hashed sign-up IP, its balance, payment records and pass dates.

Every connected device takes one short-lived slot on the server, and that slot is all we use to count. It records that a seat is taken, nothing about the IP or the traffic. Once the device goes offline, the slot is removed.

We recommend it. When the VPN drops, the kill switch blocks the internet until the tunnel is back, which keeps your real IP hidden during the gap. Once the apps are out, you'll find the switch in the app settings.

No, the VPN keeps those lookups out of your ISP's view for as long as you stay connected. Each DNS request travels through the tunnel to DNS servers we run ourselves, not to your provider. Your ISP can tell a VPN is in use but not which addresses you asked for.

The cipher follows the protocol you connect with. A WireGuard connection is encrypted with ChaCha20, and OpenVPN or IKEv2 connections with AES-256-GCM. Both are widely deployed ciphers with years of public review behind them.